Producer of navigational products ChartCo, recently announced that over 200 users of their data management software, PassageManager, completed an online survey; the objective of which was to gain impartial feedback of the software’s performance and its technical support service.
The survey was structured to provide a Net Promoter Score (NPS) which measures the loyalty that exists between a provider and a consumer.
Survey respondents mainly comprised of captains, masters and officers who use PassageManager at sea on a daily basis in order to receive digital, paper chart and publication corrections, weather updates, radio navigational warnings and other safety critical data to automatically create compliant and safe passage plans.
According to ChartCo, the results from the survey were positive and indicated that the PassageManager software received an overall Net Promoter Score of 49.
Commenting on the results, Julian Reichert, head of technical support for Chartco explained, “We have always believed that our PassageManager product and 24 hour technical support is the best in the market but we were pleasantly surprised by the overwhelming support demonstrated by the end users of our software.
“The Net Promoter Score is essentially a measure of customer loyalty and any score above 0 is considered to be good so to receive such high scores in all categories is excellent. I am delighted that overall we are ranked in the same bracket for customer loyalty as Apple and Amazon.”
According to Chartco, the feedback from this online survey will be used to drive improvements in ChartCo’s software and services.
For more information, visit Chartco.