Information technology (IT) SOS at sea
Last updated: 09/01/2019
Standards in the superyacht industry are higher than most sectors, due to its luxurious nature and marine electronics are no different. Owners and guests expect seamless IT solutions and easy access and control to the vessel’s electrical systems.
Having spoken to industry professionals, Azuz IT, read on for top tips on technology help at sea.
Popular IT equipment
Superyachts are equipped with many electronic gadgets and systems to ensure that their journey from A to B is as safe as possible.
Matthew Bingham from Azuz IT commented, “The most popular equipment we supply for superyachts is as follows:
- Web filters- Hardware web filters or software web filters, which protect crew and charter guests from malicious websites and prevent high bandwidth usage, which could affect the speed of the internet.
- Guest Wi-Fi system- Allows guests to connect to the yacht’s wireless network and login through an internet homepage.
- Apple AirPlay system- Allows guests to stream audio and video to any TV in any room on the yacht via an iPad or iPhone device.
- Ultra-fast hard drives- Will help to speed up computers and resolve other computer problems.
Some of the most common issues are usually connected to poor internet connection, computer hardware and software issues.
Although a quick fix may not always be possible for these problems, Azuz IT has advised on what to do or look out for in these situations.
Slow internet is often caused by malware, spyware, viruses or commonly, crew downloading movies or other large files. Whilst a long-term solution is required, a temporary answer could be to change the Wi-Fi password and allow users to only connect to a single devise at any one time. Following this, it is important to ensure that all anti-virus software is up to date. Using a professional service to monitor and configure bandwidth usage for crew and website access is always recommended.
It is likely that a slow computer could have an underlying issue and an IT support company will need to be contacted, however some quick fixes could include:
- Running an anti-virus and anti-malware scanning software
- Upgrading the memory/RAM
- Upgrading hard drives(s) and reinstalling the operating system
Azuz IT’s do’s and don’ts
- Seek professional advice before installing new equipment – it could mean the difference between spending money on resolving future issues or having a system that just works and can be forgotten about.
- Look into tech support with monitoring services – issues are often fixed behind the scenes, and if the company really does love technology, you’ll receive free advice about your other technology requirements.
- Ensure anti-virus is installed and automatically updates on all computers.
- Use a reputable service for emails that caters for yachts.
- Ensure that Windows computers have automatic updates running.
- Don’t use suppliers with zero or bad reviews.
- Don’t use a supplier with little experience in the marine industry – marine electronics differ greatly from other industries.
- Buy computers from non-reputable vendors- ensure you always get a guarantee.